Sharif Hassanien
Technical Director
Sharif Hassanien

CTO

Technical Director

Telecom Expert

COO

Freelancer

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About Me

A Strategic CTO with highly can-do attitude, multicultural background and more than 20 years of professional experience in: Telecom, BI, IT Systems, IT Security, Digital Transformationand Mobile Applications.

Personal
  • Birthdate . . . . . 30/4/1972
  • Marital Status . . . . . Married
  • Father of . . . . . Four Children
  • Nationality . . . . . Egyptian
  • Residence . . . . . Cairo, Egypt
  • Freelance . . . . . Available
My Key Skills
Big Data & BI

Professional in Business Intelligence (BI) and Big Data Analysis.

Team Management

Managing Teams and Third Parties since the beginning of my professional life.

Strategic Thinking

Business Acumen, Knowing how to put the measures in place that increase profitability.

Leadership

Leadership and Team Building with an effective communication capabilities.

Digital Transformation

Business Process Automation and Digital Transformation to improve the levels of efficiency.

IT & Telecom Experience

20+ Years of academic and professional experience in IT and Telecom fields.

Projects
5151 IVR&SMS Service
Smard-Card PayPhones
SMS live Bidding
TE Billing System
Hobbies
Tennistable
Traviling
Fishing
Electronics
Work Experience
Experience
2015 - Present
ITSM Manager
WE Data (WE Group)

The primary duty is to ensure the IT Services organization adheres to Information Technology Infrastructure Library (ITIL) best practices, and to secure continual improvement of service management policies and processes, reporting to the IT Director and headed twenty team members.

  • Assure that standardized methods and procedures are in use for the efficient and timely implementation of all changes, in order to minimize the impact of change related problems on the quality of the IT service delivery.
  • Maintain and improve on service quality through a constant cycle of agreeing, monitoring, reporting and improving the current levels of service.
  • Maintain the availability and reliability of IT services to ensure that IT can effectively meet service targets in accordance with planned business objectives.
2010 - 2015
Technical Operations Sr. Manager
Arpu+ (Orascom Telecom)

Managing NOC, VAS Development, Technical Operations and 24/7 technical support teams, to deliver a high quality and stable services to customers, reporting to the MD and supervising forty five team members.

  • Planning, developing and implementing Strategy for the Technical Operations department.
  • Setting the annual budget of the Technical department, and controlling OPEX/CAPEX though optimizing the applications’ licenses and support contracts.
  • Manage all aspects of datacenter and infrastructure operations and manage the implementation of solutions that will ensure fitting the targeted SLAs.
2006 - 2009
System and Control Manager
Niletelecom (Ringo)

Ensuring the availability and stability of the Information Technology Services as well as the Payphone system, reporting to the MD and managing a team of 35 members.

  • Manage, NOC, Security, BI, VAS Development and PMS (Payphone Management System) departments.
  • Manage and develop frame contracts with domestic and international prepaid smart cards manufacturers and manage the secured card generation process.
  • Direct and manage computing and information technology strategic plans, policies, programs, and schedules for business and finance data processing, computer services, network communications, and management information services to accomplish corporate goals and objectives.
2005 - 2006
IT Manager
Mobilink, Alger, Algeria

Setting strategy and direction for the IT sector, creating values, hiring and leading the IT team, and implementing short and long term plans, reporting to the MD and managing 60 team members.

  • Manage, NOC, Security, BI and Application Development.
  • Assist in the planning and implementation of additions, deletions and major modifications to the supporting regional infrastructure.
  • Interact with all company departments to help resolve IT-related issues and provide answers in a timely manner.
1998 - 2005
Payphone Management System Supervisor
Menatel

Configuring, monitoring and controlling the PayPhones and the SmartCards, reporting to the PayPhone Management System Manager and supervising a team of four members.

  • Supervise, PMS, Security, BI and Application Development.
  • Manage and apply calls tariff, promotions, and future parameters, with Oracle 8 based on UNIX-AIX PMS.
  • Manage the reporting/analysis process to follow the payphones healthy operation, and supervise the comparing billing system with Telecom Egypt process.
1996 - 1998
Information Technology Administrator
Telecom Egypt

Providing technical assistance and support related to computer systems, hardware, and software, reporting to the IT Manager.

  • Install and maintain the billing system of Telecom Egypt and their terminals over all Egypt, and administrate the creation of users and passwords.
  • Install and maintain all IT equipment PCs, Printers, Routers, Switches...etc.
  • Provide technical support for issues related to computer systems, SW, and HW.
1995 - 1996
Elevator Maintenance Engineer
Schindler

Carrying out maintenance on mechanical and electronic equipment of the elevator, reporting to the maintenance manager and supervising six technicians.

  • Responsible for all preventative maintenance and repair work on elevators.
  • Install various components of the elevator system, such as the railings on which the elevator car travels, its supporting motors and cables and the electrical wiring and microprocessors that power the equipment.
  • Respond to calls about malfunctioning equipment, often troubleshooting the machinery until the problem can be diagnosed and solved.
Testimonials
I had the pleasure to working for two years in collaboration with M. Sharif Hassanien, in his capacity as Director of the IT department of the Mobilink Company. Newly arrived from Egypt to work on a payphone project in Algeria, he had the difficult task of develop his department (IT) and put up with his team an information system to monitor the process of payphone's commissioning. Professional, always available and attentive, he helped me to progress through the various tasks he assigned me but also the lessons he provided me. These words are not only to recommend him but more than that to thank him.
Mehdi HAMMADI
Trainer | MCT | MCSA BI Reporting | MCSE Data Management and Analytics
Sharif was an exceptional knowledgeable IT Manager; with profound experience in business systems and technology; he was always going that extra mile to acquire mature technologies and create long standing and resilience IT infrastructure; I strongly recommend Sharif as he is a consummate professional with a broad background of skills and knowledge that would suite any organization.
Mohamed Anis SIFI
IT Coordinator, Sys & Net admin Chez ALSTOM Algeria
Sherif is a very talented, smart and target focus person. He was always achieving his targets and providing support to his colleagues in his field and other fields. I also recommend Sherif as a very trustful person.
Ehab El-Metwally
Home Devices Manager at Etisalat
My Education
Education
2019 - 2021
MBA
AAST

Master of Business Administration Degree, in e.business, from Arab Academy for since and technology. Cairo, Egypt.

1995 - 1996
Network Diploma
Ain Shams

Diploma in computer networking from Faculty of Engineering, Ain Shams University.

1989 - 1994
Telecom Engineering
Helwan University

Bachelor's Degree in Electronics and Telecom Engineering from the Faculty of Engineering, Helwan University with a Good Graduation degree.

Certificates
2016 - 2017
ITIL®
SECC

Information Technology Infrastructure Library (ITIL)® from APMG-International.

2014 - 2014
MCP®
Microsoft Virtual Academy

Microsoft Certified Professional, Implementing Microsoft Azure Infrastructure Solutions and Server Virtualization with Win S Hyper-V and System Center Specialist.

2013 - 2013
PMP®
PMI

Project Management Professional from Project Management Institute, London, UK.

My Soft Skills
Languages
  • Arabic
  • English
  • German
  • French
Management
  • Managing Teams and Third Parties
  • Problem Solving
  • Leadership and Team Building
  • Strategic thinking and Business Acumen
My Technical Skills
Knowledge
  • Virtualization
  • Big Data and BI
  • Digital Transformation and Automation
  • IT and Telecom Experience
  • Operations of Pre-Paid Smart Cards
  • Mobile Applications (IVR and SMS)
  • Arduino coding
Technology
  • Digital Transformation
    90%
  • Programming
    75%
  • Virtualization
    85%
  • Business Intelligence
    95%
Projects
2019 - 2020 Service Automation
Implemented "ProccessMaker" the workflow automation tool, to speed progress across tasks and projects, analyzing team's performance, pinpoint inefficiencies, and to make complicated business processes easier to manage.
2016 - 2018 TE Data ITSM
Created the ITSM team from scratch to ensure the IT Services organization adheres to ITIL best practices which led to increasing the IT services uptime from 86% to 99% in two years.
2013 - 2014 SMS Online Bidding
Developing an automated SMS bidding system in a very short time (10 days) with high quality, the system was used in a high class event with better-than-expected results.
2011 - 2013 5151 IVR&SMS Elections Service
Succeeded to manage 50K concurrent SMS and reply to them in an hour and 3K voice messages (IVR), 90M inquiry as total. The voter sends the message with his national number to 5151, then our system gets his data from the government DB and send it back to the voter at the same moment.
2010 - 2011 RBT Auto Production
Increasing the productivity of the media team from 3 tunes per day to 300 tunes per day in one year (2012) at ARPU+ by developing an in-house tool to automate the production process.
2007 - 2009 NileTelecom System Virtualization
Reducing hardware maintenance costs, increasing the space utilization efficiency, preventing one application from impacting another application by having each application within its own "virtual server", and speeding up server deployment, disaster recovery, and backup processes.
2005 - 2006 Mobilink PayPhones
As one of first team and key player in MENATEL, it was a challenge to create the same business in a different culture "Algeria". It was an honor to create a success story of Smart Card PayPhone in Algeria. As well creating the IT staff from scratch.
2000 - 2005 MENATEL BI System
Developed a VB programs to create routine reports and another one to change the Tariff of calls in 30 Thousands PayPhone within three hours instead of two working days, it was rewarded as “the best idea program” two times (2001 and 2003).
1996 - 1998 TE Billing SYstem
It was a pleasure participating in the big change of the billing system in TE from Manual System to an Automated one.
Get in Touch
  • Address . . . . . Cairo, Egypt
  • Email . . . . . sharif_hassanien@hotmail.com
  • Phone . . . . . +20 122 0229972
  • Freelance . . . . . Available
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